Frequently Asked Questions
Everything you need to know about your Bird Collective order
How long will it take for my order to ship?
Standard orders are processed within 2-4 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn apparel. Please ensure original tags are attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard unisex fit, but we recommend measuring a favorite shirt at home to compare.
Are your products sustainably made?
We prioritize ethical manufacturing and use organic cotton and recycled materials whenever possible. A portion of every purchase is also donated to bird conservation efforts.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes within 1 hour of purchase. Please contact our support team immediately for assistance.